Gartner has recently released their top 9 strategic technology trends for 2021. The predictions were presented during their IT Symposium, which was held virtually for the first time this year due to COVID-19.

The 9 technology trends were shaped by the global pandemic and focus on three central themes: people centricity, location independence, and resilient delivery.

  • Internet of Behaviors (IoB): As consumers are spending more time online, they are increasing the amount of information that can be utilized by businesses to influence behavior. With the IoB capturing more consumer data, the technology that leverages the information to draw meaningful insight will be critical in the coming year.
  • Total Experience Strategy: Multiexperience (MX), customer experience (CX), and user experience (UX) are typically siloed, but with the Total Experience Strategy, organizations will leverage insights from all three to create a more personalized and holistic approach for experiences for everyone.
  • Privacy Enhancing Computing: Privacy-enhancing computing concentrates on three types of technologies to safeguard data. The first provides a trusted environment where data can be analyzed. The second performs the data analytics, and the third transforms the data.
  • Distributed Cloud: A distributed cloud geographically disperses infrastructure while the operation and governance continue to be the responsibility of the public cloud provider. This reduces latency issues and ensures compliance with specific data laws in regards to a specific geography.
  • Anywhere Operations: Due largely in part to the novel coronavirus pandemic, employees are working remotely, and the IT model has changed. The model for anywhere operations, as Gartner predicts, is “digital first, remote first.”
  • Cybersecurity Mesh: COVID-19 has dramatically accelerated the digital threat landscape, and cybersecurity measures must follow suit. Cybersecurity Mesh provides a security model that allows the identity of a person to define the security perimeter.
  • Intelligent Composable Business: The pace of change is constantly accelerating, and businesses must enable better access to information, provide new insights, and respond more quickly as decisions are made.
  • AI Engineering: A robust AI Engineering strategy eliminates the issues many companies face with maintainability, scalability, and governance. AI Engineering uses three core pillars: DataOps, ModelOps, and DevOps.
  • Hyperautomation: Also, a trend on Gartner’s 2020 predictions list, Hyperautomation is the process in which businesses automate as many processes as possible using the technology tools available (ie. AI, machine learning, etc).

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